Customer Care Agent (m/f/d) - Foundever

Foundever | Berlin+2 Orte

Beschreibung : Customer Care Agent (m/f/d). Unternehmen : Foundever. Lage : Berlin+2 Orte

Job Summary

We are currently searching for customer service representatives (m/f/d) with Spanish for our project Raisin in Berlin!


YOUR TASKS:

  • You advise our spanish speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently
  • Building rapport with new and existing customers, giving the best possible customer experience
  • Demonstrating a keen attention to detail
  • Working effectively as part of an international team
  • Adhering to company principles and values at all times

WE OFFER:

  • Fixed salary of €2080 / month gross
  • Performance bonus of up to €250 / month
  • Various options for contracts – 30 to 40 hours a week
  • Job demands Monday to Friday from 08:00 AM to 6:00 PM – no weekends!
  • 27 days holiday leave
  • You will take part in a professional, paid training prior to starting your work
  • Permanent employment
  • We offer you opportunities for advancement within the company or project
  • Employees benefit
  • If you are interested in increasing your German skills, you can take part in optional German language classes

YOU OFFER:

  • Fluency in spanish (native) and English
  • Commercial and technical affinity regarding the internet and phone calls
  • Previous customer service experience preferable
  • Ability to work on owns initiative
  • You enjoy learning and adopt knowledge easily
  • You are empathetic and socially competent
  • You can work from our office in Berlin

We are looking forward to your application!

People from various backgrounds are welcome at Foundever ™ !


About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.